New Member Frequently asked Questions

If the answer to your question is not listed below, then please contact your club
How do I access the club?
You will receive a Pinnacle access FOB that you are to use to access the club. During reception hours, you can tap this tag at reception to ensure we know who is in the club at all times. During non – reception hours, this tag will provide your 24/7 gym access and open the doors for you.

Due to the current capacity restrictions, our 24/7 access has temporarily been removed. Our reception hours have been extended so you can still continue to train at a time that suits you.

Do I need to book my gym visit?
Yes, to ensure we adhere to capacity restrictions, we do require you to book your gym visits. You can do this via our Pinnacle Health Club app. If you do not have this you can download it here for

Apple: https://apple.co/2YsUdbE

Android: https://bit.ly/3dq3JRe

How do I book my group fitness classes?

It’s really easy to book your group fitness classes. You can do this via our Pinnacle Health Club app here

Apple: https://apple.co/2YsUdbE

Android: https://bit.ly/3dq3JRe

How do I book my studio classes?
It’s really easy to book your studio classes. You can do this via our Pinnacle Studio app here

Apple: mndbdy.ly/e/269683

Android: https://bit.ly/2YuRoqu

What do I need to bring with me?
For every gym visit, make sure you bring a full length towel and a pre-filled drink bottle to stay hydrated!

Make sure you wear appropriate clothing and footwear, we recommend something comfortable and not too heavy so you can move.

What do I need to do on my first visit?
Firstly, make sure you have booked your visit or your class. Tap your Pinnacle FOB at reception and let the team know which class you are doing if you are booked in. If you have joined online and haven’t received your access tag yet, let the team know and they can give this to you on your first visit.
Is there any extra support available to help me get started?
Yes definitely! All new members receive a complimentary 28 day program that is personalised to you and your goals. This included a time with a coach to show you how to use the equipment and to set up your program for you. If you need any extra support, our team are always available to discuss how we can help. You can request your 28 day program here: https://bit.ly/2VfRUaa
What is the best way to get in touch if I have a question?
The best way to get in touch with the team is via email or via our messenger through our FB page.